Returns & Exchanges
We want you to love your zoe kratzmann purchase, which is why we offer a flexible return policy for items in original condition. Whether you need a different size or a full refund, our streamlined process ensures your boutique experience remains effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure garments are unworn, unwashed, and have all original zoe kratzmann tags attached before securely sealing them in their original packaging.
Ship Your Items
Download and print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing